Policy

Policy

Returns: The Buyer MUST obtain authorization to return products purchased from the Seller, whether the product is defective or not, prior to any such return. Requests may be submitted to the Genesis Sales Department or directly to the QA Manager. Any request for a Return Authorization must be accompanied by a clearly detailed explanation as to the reason for the return, and in the case of allegedly defective product, samples and/or photos showing the problem. Requests for Return Authorizations for defective product must be submitted within the time frame defined in the Claims/Complaints section above. The Seller shall be responsible to review and approve or disapprove all requests for return and to notify the Buyer within seven (7) business days from the date of its receipt. In the case of non-defective product, the Buyer may request a return and be issued, at the Seller’s sole discretion, full credit, replacement or refund for up to thirty (30) days from the Invoice date. All product must be unmarked, in the original, sealed containers, be in good, resalable condition and be accompanied by the Invoice. A minimum 25% restocking fee will be charged after thirty (30) days for up to ninety (90) days from the date of Invoice, depending on the reason for the return. If the return is determined to be due to Seller’s error, full credit, refund or replacement will be allowed for up to ninety (90) days. If the return is due to Buyer’s error (or Buyer has changed their mind), credit, refund or replacement will be at the sole discretion of Seller. No requests for Return Authorization will be accepted after (90) days from the Invoice date. Discontinued products may not be returned, regardless of age. Along with receiving authorization to return product, the Buyer will be issued a Return Authorization Number (RA#) by the Genesis QA Manager. The RA# must be clearly marked in large characters on any and all shipping cartons(s) or pallet(s) near the shipping address. Any returned products must be shipped to the Seller, freight prepaid, at the Buyer’s expense, unless expressly agreed to by the Seller. Any return shipment received without an RA# clearly visible on the shipping carton(s) or pallet, will be refused.

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